Archive for January, 2010

Featured Forum – Bicycle Tutor

Two weekends ago I took a 2 day bike trip and encountered some bike problems along the way.  When I came back from the trip I went to Bicycle Tutor for tips on how to keep my bicycle well maintained.   With all the useful help I received,  I just needed to interview the creator of the community.  So this month we are interviewing Alex Ramon from bicycletutor.com.  Alex’s site is primarily a video tutorial site but he showcases his forum section heavily.

*Threads: 850

*Posts: 3,189

*Members: 790

*Software: MyBB

How long have you been running bicycle tutor as well as the forums section?

I started Bicycle Tutor in December 2007, and launched the forums the following year to cope with all the email questions I was getting. The first year the forums were online I used bbPress, but recently upgraded to MyBB for the added features and functionality.

Where do most of your visitors come from? How do they first hear about your site?

Half of our visitors learn about the site when searching for answers on search engines. The other half come from other websites, blogs, bookmarks, facebook, and forums. Word of mouth has been the biggest source of traffic since the beginning. People really like the videos and are happy to tell others about the site.

Do you have 3 simple tips you could share with other forum admins to run a fun and active forum?

1. Always be helpful and friendly.
2. Avoid making too many rules and restrictions. Make it easy for people to register and begin posting.
3. Make it easy for visitors to change their profile settings and subscribe to threads by email and RSS.
4. Always be helpful and friendly.

Have you had problems with trolls or inappropriate members on your forum? If so, how did you manage their behavior?

I’ve had a few severe hack attacks on the main site, but luckily not much trouble on the forums. A few times someone has set up an account and posted spam threads, but they are easy to spot and delete. I can’t recall any members being rude or inappropriate. I think it’s because cyclists are just awesome by default.

How have you promoted your forum, and are you still continuing to promote or does it grow on it’s own?

It seems to grow on it’s own now, but I also put links around the main site wherever appropriate. I use the forum category feeds to post the latest related discussions below each video. I also announced it on my facebook fan page and recently sent out a newsletter letting subscribers know about the upgrades. I will continue tweaking to make sure people find answers to their questions easily when they visit the site.

Being the bicycle tutor and forum admin, how often do you chime in and answer questions on your forum?

At first I was doing my best to answer every question, but soon found it difficult to keep up. Luckily other people started joining and offering their answers and advice. I want to encourage that because there are so many people that know things I don’t. I’ve gradually scaled back my presence, but I still post whenever I have something helpful to say. I also keep an eye on threads to make sure no questions go unanswered for too long.

Author’s Comments:  Alex’s forum has really utilized the main part of his site, video tutorials, in building a great community of bicycle maintenance experts.  He’s also done a great job in using other social media sites in promoting his forum to the point it’s growing on its own.  Thanks for your time Alex!



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